Terms & Conditions of Occupancy

The following Terms & Conditions apply to all InnClusive Terms of Stay agreements whether processed via telephone, email, post or in person. Please read them carefully.

Company Details:-

Checked Inn Limited trading as InnClusive

Company is registered in England and Wales with registration No. 11266691

Registered Address – 2 Nuffield Close, Cambridge, CB4 1SS

For your records please print and retain a copy of these terms and conditions.

1. COMPLETING TERMS OF STAY AGREEMENT

Methods of booking

• In Person InnClusive, 2 Nuffield Close, Cambridge, CB4 1SS
• In Writing Please send correspondence to the above address or email at enquiries@innclusive.co.uk
• By Telephone Contact our team on +44(0)208 159 1036

When organising accommodation with InnClusive it is deemed that you (and all those named in the booking) have accepted, in full, the following terms and conditions:

• InnClusive reserves the right to refuse any prospective Occupiers at its sole discretion.
• It remains the responsibility of the Occupier to provide accurate information including names and whether they are adults or minors.
• An Occupying party must include at least one adult, over the age of 18.
• Once confirmed no Terms of Stay agreement may be assigned or transferred in whole or part to any third party.

2. PAYING YOUR ACCOMMODATION RATES

All prices quoted are in Great British Pounds and are inclusive of VAT. VAT is charged at 20% for the first 28 days stay but reduced to 4% thereafter. After 28 days VAT is only chargeable on 20% of the accommodation fee – (20% of 20).

Full payment will be taken at the time of both parties signing the Terms of Stay unless 4 weekly payment has been agreed.

Payment is to be made by bank transfer.

On the rare occasions where circumstances permit InnClusive to accept cash payments a 1.5% handling charge will be applied to any amount over £500 GBP.

Confirmation of your permission to occupy via the signing of these Terms of Stay will be e-mailed to you. Please check the details of your Terms of Stay as soon as you receive it and retain a copy for your reference. Should any of the details be incorrect please contact InnClusive immediately and we will endeavour to rectify any inaccuracies straight away.

Although InnClusive will attempt to accommodate any amendments you wish to make to your Terms of Stay InnClusive cannot accept liability for any inaccuracies in information supplied by yourself or any inaccuracies not brought to our attention within five working days of confirmation.

3. AMENDING YOUR TERMS OF STAY

Amendments are subject to availability and to the cancellation terms (see 4). They may, therefore, also be subject to a cancellation fee.

Should you require an amendment to your Terms of Stay (such as a change of dates) InnClusive will endeavour to accommodate your request but can offer no guarantee of being able to do so. Furthermore, InnClusive do not accept any liability for any damage, loss, or additional expense incurred by you.

Should your request be to extend your Term, InnClusive will again endeavour to meet such a request but can offer no guarantee of doing so. All requests for extensions to Terms of stay must be received in writing / e-mail by InnClusive with as much notice as possible but a minimum of 4 weeks. (in writing) to grant a request for an extension of Term of Occupancy,

Please note extensions can only be made for periods of weeks at a time.

Once a request to extend has been confirmed InnClusive, unless otherwise agreed, reserve the right to take all necessary additional payments from the credit or debit card used to make the original booking. InnClusive also reserve the right to charge an administration fee (up to a maximum of £100) for such an amendment including the drawing up of an amended Terms of stay if applicable.

4. CANCELLATIONS

InnClusive strongly advise that any arrangements of you and your party remain the responsibility of you and your party and you should therefore ensure that you have appropriate insurance cover.

How you can cancel:

All full or part cancellations of a confirmed booking must be made in writing to:

• InnClusive, 2 Nuffield Close, Cambridge, CB4 1SS
• Email is also acceptable although InnClusive does not accept responsibility for delayed or misdirected emails.

Please note that any confirmed Terms of Stay will only be deemed cancelled from the first working day of InnClusive’s receipt of notice to cancel.

Cancellations are subject to the following fees:

Notice to Cancel Received by InnClusive	Fees Incurred
More than 4 weeks prior to arrival date	50% of 4 weeks fee due
Less than 4 weeks prior to arrival date	4 weeks fee due
Non-arrivals	8 weeks fees due
Early departure	Under the Terms of Stay the Occupier is entitled to early termination but the clauses outlined will apply. Please note however that InnClusive are not obliged to refund fees paid for nights not used in part week periods.

In the unlikely event that InnClusive are unable to accommodate a confirmed booking it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will notify you as soon as possible, offering an alternative or full refund subject to the cancellation or alteration to your Terms of Stay being within our reasonable control. See point 11.

 

5. ARRIVING AT AND LEAVING YOUR APARTMENT

Occupancy Start Date

On the first day of occupation InnClusive apartments will be made available for occupation at the mutually agreed and pre-arranged time.

On the day of arrival, a member of the Property Partner team will meet you at your apartment to help your orientation. They will show you around the apartment, providing any necessary explanations and answering any questions you may have.

You will then be required to show a signed Terms of Stay agreement with a copy of these terms and conditions and you will then be left the keys to the apartment for the duration of your occupancy.

Leaving the Apartment

The apartment will be available to you until 12 noon of the Occupancy end date (Term End Date). Unless otherwise agreed failure to leave by this time may result in InnClusive invoking its reserved right to charge additional fees. Procedures for key return when leaving will be provided 4 weeks prior to the Occupancy end date. Please note consequences of lost or missing keys in point 6 below.

6. ADDITIONAL CHARGES

Your apartment will be visited at least monthly. A minimum of 24 hours’ notice will be provided prior to any visitation.

InnClusive reserve the right to, without any further notice, charge for all amounts chargeable under these conditions including but not limited to; breakages, damages and items missing from the itinerary of the apartment.

Should, on the day of your departure The Property Partner or InnClusive deem an apartment unfit to re-occupy the Occupier will be charged compensation for loss of revenue in addition to the costs of any replacements, repair, and cleaning necessary. In such cases InnClusive will of course provide a full breakdown of damages and related costs.

Any keys not returned on departure will incur a charge depending on what type of key or fob requires replacing.

A call out fee may also be charged in the event of the emergency telephone number being misused or abused.

7. OCCUPANCY

All InnClusive apartments are occupied by paying guests therefore no rights of tenancy are created by occupancy or by these terms and conditions.

Only the Occupier(s) mentioned within the Terms of stay agreement  may occupy the apartment.

A member of the InnClusive team or our authorized agents may access the apartment for the purpose of inspection, servicing, maintenance or repair, a minimum of 24 hours’ notice will be given where possible, however in certain circumstance, emergency access may be necessary.

The Occupier  is responsible for leaving the apartment, furniture and all equipment clean and tidy at the end of their Term of occupancy, failure to do so may incur additional charges; see point 6.

The Occupier shall not behave in any way that may jeopardize any part of the insurance held pertaining to the apartment or its contents.

Except for normal wear and tear the Occupier remains responsible for any damage to the apartment or its contents during the Period of Occupation which has occurred due to wilful default, irresponsible behaviour, or negligence. Such damage requires reporting as soon as possible and may incur retention of your deposit or additional charges. See point 6.

All Occupiers agree to use any available internet service responsibly and not for illegal or immoral purposes.

8. ACCOMMODATION

Apartments are individual and vary in size. Although the InnClusive website is frequently updated and accommodation and location is confirmed in advance (subject to points 2 and 3 of these terms and conditions) exact furnishings cannot be guaranteed and may vary from images on the website.

A full inventory of equipment is supplied, and no items may be removed from the apartment.

9. RESTRICTIONS

The number of occupants per apartment is restricted to the names outlined in the Terms of Stay agreement. Should you require additional occupants to stay with you it is imperative that you contact InnClusive and we will make every effort to accommodate your requirements. Failure to contact InnClusive in such circumstances may lead to InnClusive invoking it’s right to terminate a Terms of stay agreement and ending the Stay with immediate effect.

InnClusive operate a strict no smoking policy inside the entire property and communal areas.

Pets: InnClusive regret that pets, of any kind, are not allowed in the apartments.

Sub-letting or re-letting the apartment is not permitted.

10. SERVICES

Unless otherwise specified the prices quoted include, heating, electricity, gas, water, internet connection, and digital television. Although InnClusive and its Property partners endeavour to provide the very best of services to its guests it cannot be held responsible for any failure or interruption of services to the apartment or the building, including electricity, water, telephone, internet connections, disruption or noise caused as a result of repair works being carried out in another part of the property. However, upon notification by an Occupier, InnClusive will endeavour to initiate the maintenance and rectification of the situation or any interrupted service within a reasonable period. Should the issue persist, upon notification InnClusive and its Property Partner will welcome the use of its complaint’s procedure and at its sole discretion offer alternative accommodation dependent upon availability.

11. FEEDBACK

InnClusive wish to continually improve its service and therefore value the feedback of its valued guests. In the unlikely event that the service or accommodation offered by InnClusive does not meet with your complete satisfaction InnClusive would welcome the use of its complaint’s procedure:

Should you have a complaint please alert a member of the InnClusive team as soon as possible.

Should they or another member not be able to resolve the issue within a reasonable time period please write to customer care, InnClusive, 2 Nuffield Close, Cambridge CB4 1SS, England or email enquiries@innclusive.co.uk as soon as possible. InnClusive customer care will acknowledge your complaint within 5 working days and attempt to address your concerns.

12. LIABILITY

InnClusive will not be liable for any inadvertent inaccuracies, errors or omissions in any information given by InnClusive as all such information is given in good faith and every reasonable effort is made to ensure accuracy.

InnClusive will not be liable for any theft, loss and or damage to your personal belongings during your stay in the apartment. You are advised that the safety of personal property during your stay, any requirements for passports, any travel arrangements, requirements pertaining to health issues and any financial requirements of you and your party remain the responsibility of you and your party and you should therefore ensure that you have the appropriate insurance cover.

InnClusive will not be liable for any delay, loss, damage, or expenses incurred in amending or cancelling your booking or InnClusive’ s failure or delay in performance of its obligations due directly or indirectly to circumstances beyond its reasonable control, which shall include but not be limited to events such as an act of God, war, pandemics, civil strife, acts of terrorism, labour disputes, natural or man-made disaster, fire flood, and adverse weather conditions.

Nothing in these terms and conditions shall affect your statutory rights, or the liability of InnClusive or its Property Partners for death or personal injury caused by negligence on behalf of InnClusive or its Property Partners or for fraudulent misrepresentation.

InnClusive will not be liable for actions or omissions of property owners (where property is not fully owned by InnClusive) or of any other third party

For Corporate Terms of Stay

If the Terms of Stay permitting the Occupier to occupy is in the name of a business, that business shall indemnify InnClusive against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by InnClusive arising out of or in connection with your, or your business, breach or negligent performance or non-performance of these terms and conditions. If you are completing a Terms of stay agreement to occupy for, as, or on behalf of a business or business employee, InnClusive’ s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to InnClusive under your booking.

13. GENERAL

InnClusive reserves the right to change these conditions from time to time. Should an Occupier be in breach of any of these conditions, InnClusive reserves the right to request that the Occupier vacate their Apartment with immediate effect.

No failure of InnClusive to exercise any rights under these terms and conditions shall operate as a waiver of these rights. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.

14. PRIVACY

Please note that if you are viewing these terms and conditions by accessing and using the InnClusive website you are accepting the practices described.

InnClusive attribute high priority to your privacy. It follows a data protection policy (available on request) and only that information about you which is necessary is collected to process the Terms of Stay agreement. This information is not shared with outside parties except where it is necessary to process the licence. Whereas every effort is made to ensure information about you is accurate and secure InnClusive offers no guarantee of the accuracy or security of such information over the internet. Your information is used by InnClusive to improve its website, customer service and provide statistical data for InnClusive marketing purposes. Cookies (small files used by websites to identify its users) are used by the InnClusive website but do not contain personal information. It is possible to disable cookies by altering the settings on your computer.